What We Do

GroupWorX brings innovative products and services to our clients for whom the ability to create and leverage knowledge into their products and processes at a rapid pace is a critical success factor. At GroupWorX we know that the value of a knowledge management solution is its ability to improve performance - quickly and thoroughly.

Our methodologies and experience result in proven practical business benefits for an increasing number of clients whether they be major global corporations, government agencies, or regional enterprises. GroupWorX provides consulting services, contract personnel , KM workshops and tools.

Products and Services

KM Strategy and Implementation Consulting
GroupWorX has developed a powerful methodology for working collaboratively with client teams to . . .

• Analyze the strategic goals to determine knowledge management requirements
• Map the knowledge landscape
• Shape the organization structure
• Integrate knowledge creation and sharing into the value delivery process
• Revise the ways people get recognized and rewarded
• Design knowledge management to support the underlying value promised to the customer
• Creating measurement design and ROI models
• Define the supporting technology
• Develop the implementation training and supporting materials
• Developing organizational change and effectiveness elements

Learning Strategy Environment Design
GroupWorX creates learning strategies that complement KM solutions, focused on improving performance and collaboration.

GroupWorX integrates learning into KM solutions by:

• Analyzing business goals to design robust learning strategies
• Identifying performance and skill gaps
• Defining learning environments: E-learning, Embedded (cue cards, EPSS, wizards), Instructor led
• Creating measurement design and ROI models
• Developing organizational change and effectiveness elements

KM Contractor Resource and Project Support
When skilled resources are needed to supplement KM project teams, GroupWorX can provide expert KM personnel. Project support can include:

• Facilitation of Communities of Practice, After Action Learning and KM Education programs
• Implementation support for KM pilots or full scale implementation. Example roles include:
• Knowledge Librarian
• Organization Architect
• Project Manager
• KM Training and Rollout support
• Change Manager
• Communications Designer
• Training managers
• Training developers
• Instructors

We work in a variety of roles with our clients, from a "day at a time" basis, to participating as team members or being accountable as team leaders in major knowledge management implementation programs. The nature of our role is determined jointly with our clients.

Project Management and Implementation Contract Support
GroupWorX project managers assist companies with the planning, estimating, scheduling, budgeting, tracking and reporting needed to complete their knowledge management and learning projects on time and within budget. Our experienced professionals can translate your strategies into detailed action plans and manage these plans to produce the defined outcomes and deliverables.

Clarity™ Knowledge Mapping
Clarity is an innovative knowledge mapping methodology developed by GroupWorX to help people understand the knowledge they need to know to do their jobs well and where to find that knowledge. In companies worldwide, Clarity has helped to establish global consistency, build consensus, and improve critical decision-making.

Knowledge Management Workshops
GroupWorX provides a series of interactive workshops on the practical aspects of implementing Knowledge Management strategies. The workshops may be delivered over a period of 1 or 2 days, a week-long course and/or a series of workshops. Nine workshops are available and can be delivered individually or in combination. All workshops can be customized to suit the needs and aspirations of our clients.

The workshops include:

• Knowledge Management Fundamentals
• Building and Leading Communities of Practice
• Conducting After Action Reviews (Reflection Sessions)
• Building Leadership Commitment
• Building Meaningful Metrics for Knowledge Management
• Implementing Knowledge Roles
• Designing Recognition and Reward Programs for your KM Initiative
• Building and Managing Virtual Teams
• Success in GroupWare Implementation

What We Do - How we work

GroupWorX works in a variety of roles with our clients, from pure coaching of internal knowledge management teams on "day at a time" basis, to participating as team members or being accountable as team leaders in major knowledge management implementation programs. The nature of our role is determined jointly with our client during an initial "Assessment and Design" phase.

A common thread among these roles is our emphasis on knowledge transfer to the teams we work with so that they can continue to evolve the level of knowledge GroupWorX management excellence in their firms.

We begin by determining together how your business strategy can be supported with knowledge management approaches. After an initial mapping and rapid design process we move quickly to a pilot implementation in a representative area of your business as a means of evolving the concepts and making them more practical for your business. Based on what we learn together in the pilot areas, we move to mobilize your entire business for these new ways of working.

We believe in having fun at work. For us this means both the intrinsic satisfaction of learning to do a difficult job well, and also the fun of working with a team of motivated, capable people from our client and from GroupWorX who "sign up" for a common goal. And we like to laugh a lot...

We "walk our talk". GroupWorX has no bricks and mortar offices, our people choose their home base for personal, rather than business reasons. We work "virtually" from home offices and at client sites, communicating with each other and with our clients by e-mail, the Internet home pages, groupware networks, video conferencing, and plain old telephone in addition to face to face.

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